Anonymous
map-marker Sugar Land, Texas

Lori Carr

I ordered the app version of your hooked on phonics. And I'm not sure if I ordered the right thing. I went back online and seen other things you offer. I'm just trying to get someone to speak with me in person. So I can fix my orderI ordered the app version of your hooked on phonics. And I'm not sure if I ordered the right thing. I went back online and seen other things you offer. I'm just trying to get someone to speak with me in person. So I can fix my order.
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Jaxson Ges

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Verified Reviewer
| map-marker San Antonio, Texas

To cancel my subscription, and to speak to customer service agent

I just want my subscription cancelled immediately thank you end of story. My bank was notified of this cancellation and you will no longer electronically transfer money from my account
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Holly B Ran

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Verified Reviewer

My account

My password it's say it wrong and trying to see if they send me the same book they already sent me out
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Preferred solution: I need help with it

Cheryl B Gzk

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Verified Reviewer

Cancel

Im not happy with hooked on phonics and my child will not use..this is crazy I wrote what should be wrote
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Lavance H

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Verified Reviewer
| map-marker Chicago, Illinois

When will someone call me to resolve my problem.???????

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Is not letting me use the app to correspond with the books I am receiving for the child. I need someone to call me to resolve this issue. This is only happening on the hook on phonics learning to read.
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User's recommendation: Help your customers

Anonymous
map-marker Saint Paul, Minnesota

Login

Ask the chat box for information concerning logging in. Its answer was I will receive an answer in two days. Also, not being able to speak to a human.
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User's recommendation: Let me speak with a human.

Lavance H

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Verified Reviewer

No services

Cant get an answer on the phone. Have to pay for something that should be free with your services.???
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Cons:
  • No service

Preferred solution: Access to the app I pay for.

Kahli Vnd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Alexandria, Louisiana

Cancle subscription

Hooked on Phonics - Cancle subscription
Hooked on Phonics - Cancle subscription - Image 2
Cance Subscription don't want it anymore thank you so much for Our journey with you . But he have a tutoring now so Thank you again.yes I would
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Barb E Cey

Need help with product

I need a rep to call me, trying to get info about product and want to order. My phone no is 207-776-****
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Teven Xeo

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Verified Reviewer
| map-marker Akron, Ohio

I wanna change my child grade level

I just put the wrong grade level on the application, it's not challenging enough for my six year old .
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Resolved
Jeronda C

Resolved: Customer service rep was friendly and efficient

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Updated by user Jun 26, 2023

Kindergarten pack on it’s way.

Original review Jun 26, 2023
Great customer service. I am a rep, so I always appreciate it when rep goes above and beyond. I called after getting material on my app, I feel as though this would be too easy for my 4 year old, I voiced my concerns and Cindy had a Kindergartenpack sent out free of charge and she changed the info on my profile.
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Pros:
  • Dont know yet
Cons:
  • Dont know yet

Preferred solution: NA

Anonymous
map-marker Sutton, Vermont

Talk to someone

I was wondering if I started out me daughter in first grade reading and during the year subscription and then jump to second grade when she needs it. She currently is in 2nd grade but is behind quite a bit.
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Anonymous
map-marker Akron, Ohio

This seems to be the only way I can contact you all.

There's no complaints I just want to change the grade level for reading. I'm not a pissed customer. Thanks
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Monique H Wjp

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Verified Reviewer
| map-marker Carbondale, Pennsylvania

Took too much money out

Money took out my account u guys said I was 1 buck n I wake up n it was like 5 buck already . So I feel like its a scam . N then when I call u tell me to go to a email. That sad when u doing something for kids n try to get over the world is sick
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User's recommendation: Don’t do it

Fancy Hnj

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

No phone contact

When I call to talk to someone, no one is ever able to talk on the phone & I have to send an email. I need to talk to someone about accessing my account & helping my child use/access all components of the products that we pay for. I need to speak to someone asap.
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Anonymous
map-marker Bellevue, Washington

Took my money but saying it didn't

Hooked on Phonics - Took my money but saying it didn't
No one helped me! My money was taking but they said it was not. I signed up for no reason because I can not get passed the page of starting the trail.
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